Reservation with a special request
Record the time and party size, then hand the special request to the branch.
Sawtra for Business
Order and reservation conversations connected to restaurant rules
Capture order or reservation details, confirm what operating data allows, and hand special requests to the team.
Illustrative example — not customer data
From conversation to the right branch
An item or time is confirmed only according to available information and restaurant rules.
Your team’s follow-up, togetherIllustrative example — not customer data
Reservation request
A table for four
19:30
8 Sep 2026 · Cairo time
Preferred time • unconfirmed
Branch review
An order with clear options
- Item and quantity
- Two grilled meals
- Options
- No sauce · add salad
- Reservation note
- A quiet table, if available
The special request is sent to the branch to confirm whether it can be accommodated.
Check availability before confirming
Unavailable item
Pause confirmation and offer team follow-up instead of inventing an alternative.
How it works
A clear path from connection to improvement
Each stage has an accountable owner and reviewable outputs for your team.
Connect
Connect the approved business number, communication channels, and required operating data.
Operate
Define the journey, timing, and human hand-off rules before interactions begin.
Review
Review conversation outcomes and the cases that require follow-up or a team decision.
Improve
Update content and operating rules through your organisation's approved review process.
Security and operation
An assistant for the conversation. A team in control.
Customer context, together
Review customer history, requests and follow-up in your organisation’s workspace.
Reviewable access
Capabilities and actions are presented according to the signed-in role and organisation context.
Structured human hand-off
Sensitive or incomplete cases can be routed to the team using agreed operating rules.
Request a quote
See how Sawtra fits your business
Tell us about your business. We’ll review your workflow and number connection, then discuss a demonstration tailored to your team.
A contact number is required. The other details help us prepare your demonstration.