Telecom provider
A direct connection with the carrier responsible for your business number.
Sawtra for Business
Every call. A clear next step.
Turn customer conversations into orders, appointments and follow-up with an AI voice assistant. One workspace. Your team in control.
- Inbound & outbound calls
- Arabic & English workspace
- Human follow-up
Illustrative example — not customer data
One call. A clear next step.
An availability enquiry with a requested callback.
The call
Is this item available? Could you call me tomorrow afternoon?
The customer record
- Request
- Product availability
- Requested callback
- Tomorrow afternoon
- Status
- Needs review
The next step
Check availability, then call the customer
Your team has the request and timing. Availability still needs checking.
Solutions
Built around the way your business works.
Choose your sector to see how a customer request becomes a clear task for your team.
An example workflow
Capture the requested item
Check branch stock
Confirm the order or involve a pharmacist
An example workflow
Capture area and budget
Review matching properties
Arrange a viewing with the owner
An example workflow
Capture items and preferences
Check availability and branch
Follow up on the order or reservation
An example workflow
Capture speciality and preferred time
Check the clinic schedule
Reception confirms the appointment
An example workflow
Capture the issue and previous attempts
Route the ticket to the right team
Follow up on the resolution
An example workflow
Capture the customer’s interest
Record a suitable contact time
Assign team follow-up
Your number. Connected to your workflow.
Start with the number your customers know.
Connect Sawtra through your telecom provider or existing office phone system for inbound and outbound calls, according to your connection setup.
Explore number connectionsOffice phone system (PBX)
Connect your existing system and define incoming and outgoing call routes.
Activation and caller ID require provider approval and connection testing. Submitting a request does not activate your number.
How it works
A clear path from connection to improvement
Each stage has an accountable owner and reviewable outputs for your team.
Connect
Connect the approved business number, communication channels, and required operating data.
Operate
Define the journey, timing, and human hand-off rules before interactions begin.
Review
Review conversation outcomes and the cases that require follow-up or a team decision.
Improve
Update content and operating rules through your organisation's approved review process.
Security and operation
An assistant for the conversation. A team in control.
Customer context, together
Review customer history, requests and follow-up in your organisation’s workspace.
Reviewable access
Capabilities and actions are presented according to the signed-in role and organisation context.
Structured human hand-off
Sensitive or incomplete cases can be routed to the team using agreed operating rules.
Request a quote
See how Sawtra fits your business
Tell us about your business. We’ll review your workflow and number connection, then discuss a demonstration tailored to your team.
A contact number is required. The other details help us prepare your demonstration.
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